Same buyer. Same seller.
One safe step in between.
SBBS doesn’t change how you find each other. It only changes the order in which money moves.
Before SBBS
- ·Buyer pays seller directly via MoMo.
- ·Seller dispatches… or doesn't.
- ·Buyer hopes the item arrives.
- ·Seller already has the money.
- ·If anything goes wrong, you're alone.
With SBBS
- ✓Buyer pays SBBS through a licensed PSP.
- ✓Seller is notified funds are safely held — then dispatches.
- ✓Buyer inspects the item, then confirms with a code.
- ✓Only after buyer confirms (or 72h auto-release) is seller paid.
- ✓Open a dispute, upload evidence, a human at SBBS decides.
Order created
Either party opens SBBS, fills in the basics — what's being bought, the other party's name and phone, the agreed price and delivery fee. A protected payment link is generated.
The order can be initiated by the buyer or by the seller; both flows feed into the same protected transaction.
Buyer pays SBBS
Money is captured by Moolre and earmarked for this specific deal. SBBS never touches the funds. The seller receives an SMS that funds are secured.
Seller dispatches
The seller marks the order as sent and shares the rider's contact. SBBS issues a unique six-digit delivery code visible only to the buyer.
Buyer inspects, releases code
When the rider arrives, the buyer inspects the goods and gives the code to the rider, who relays it back to the seller. Or the buyer confirms directly in their Hub.
Auto-release safety net
If the buyer goes silent, after 72 hours the system auto-confirms — protecting the seller from buyers who try to game the protection window.
Seller payout, approved
The seller's payout enters a queue. An SBBS approver clicks Approve, Moolre transfers the money to the seller's saved MoMo instantly. Both parties can download a receipt.
If something's wrong: dispute
Either party can open a dispute from their Hub. The transaction freezes. Both upload evidence. SBBS admin reviews and decides within five business days. Refunds go back to the original payment method.
When things go sideways, here’s the playbook.
Item never arrived
Buyer opens a dispute, uploads chat screenshots and tracking photos. SBBS reviews, refund issued.
Item arrived damaged or wrong
Same flow — dispute, evidence, admin decision. Outcome can be full refund, partial refund, or release if the seller is right.
Seller can't fulfil after payment
Seller cancels in their dashboard, an admin processes the refund.
Buyer changes their mind at the door
The rider has still been paid out of the delivery-fee bucket. Seller decides whether to re-list or also refund the product portion.